Returns Policy

Unless otherwise specified, purchases made from jaylas-dxb.com are not returnable after purchase.

Damaged Goods

We take strict quality control measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you.

Please notify us on the same day of delivery if any of the below conditions are true:

• The quality of the product is not as mentioned on the website.
• The product is received partially damaged upon delivery or has a manufacturing defect.

The product should be in its original packaging and in fully re-saleable condition. We will not be responsible for any loss or damage caused to the items during your possession and may reject the request to return, exchange or refund.

In the case of faulty, damaged or incorrectly supplied products, we will inspect the product and we may offer you a substitute or replacement product or we will give you a full refund through the original mode of payment, including delivery charges you paid for (if any). In any case you must return the faulty, damaged or incorrect products to us as soon as possible in the same condition as supplied.

Order Modification or Cancellation

If you wish to amend or cancel your order, you may do so by contacting us during working hours and within one hour of having placed the order.

If you paid by credit card or debit card, and you have cancelled in accordance with this clause then we will reverse the authorisation or process a refund transaction (as the case may be) as soon as possible however timeframe for the amount to be reflected on your account may vary as this is dependent on bank processing procedures.

Please note that we cannot accept modifications and/or cancellations outside of the specified periods as the order will have been processed and cannot be modified.

Jayla's DXB

Contact Number: (971) 58 972 2890

Email: info@jaylas-dxb.com